free-shipping Free Shipping*

SHIPMENT INFORMATION

SHIPMENT FEE

All orders delivered within Continental USA: FREE SHIPPING. 
You have the option to select 2-Day delivery charged at a Flat Rate of USD14.99.

ORDER PROCESSING TIME - Continental USA

(Business Days)

FREE SHIPPING

PROCESSING TIME Order Day Max 3 Days 1 day after ship Max 8 days after ship *Refer to Chart A
ORDER STATUS Order placed Ship out Tracking code  Delivery



 2-Day Shipment (Continental US):

PROCESSING TIME Order Day Max 3 Days 1 day after ship 2 days after ship
ORDER STATUS Order placed Ship out Tracking code  Delivery



ORDER PROCESSING TIME – Hawaii, Alaska, Puerto Rico USA

(Business Days)

PROCESSING TIME Order Day Max 3 Days 1 day after ship Around 10 days after ship
ORDER STATUS Order placed Ship out Tracking code  Delivery

 

ORDER PROCESSING TIME - International

(Business Days)

PROCESSING TIME Order Day Max 3 Days 1 day after ship Around 12 days after ship
ORDER STATUS Order placed Ship out Tracking code  Delivery


1. On special holidays or during a promotion, the order processing speed may be affected, your understanding is appreciated. 

2. Delivery time varies according to your location, please refer to Chart A and Map.
3. The above shipping times are estimates only. We do our very best to adhere to these timelines and do not accept responsibility should delivery fall outside of these estimates. 

4. *Chart A

ZONE 2 3 4 5 6 7 8
Delivery lead time (Days) when parcels leave the warehouse 1 to 2 3 to 4 3 to 4 4 to 5 5 to 6 5 to 6 6 to 7



REMARKS
1. After order is shipped, you will receive a tracking code by email to conveniently track the status of the parcel. 

2. Shoes are shipped in a plastic bag (no shoe box). This enables us to provide you with an economical shipping charge. 

3. We insure each order during the time of transit until it is delivered to your specified delivery address. We require a signature for any goods delivered at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, (for example: a gift) then you accept that evidence of a signature by them as evidence of delivery and fulfillment by CGEAR-SANDFREE.COM and transfer of responsibility in the same way. 

4. Alternatively if CGEAR-SANDFREE.COM is advised to leave the parcel at unattended premises and no signature is received this also constitutes a transfer of responsibility. 

5. We reserve the right to change or discontinue FREE SHIPPING at any time. 

6. In order to keep our shipping and handling rates low, we reserve the right to combine shipments, choose the delivery carrier and method of shipping at our own discretion.

** If you are unsure of anything, just get in touch with us, we will be delighted to help.

NOTE ON CUSTOM TAX OR DUTIES
Orders within the United States will be charged accordingly any Duties and Taxes stipulated by the State the purchase was made. These charges will be applied upon purchasing the goods. 
Any customs or import duties outside the United States are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

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NOTE ON CUSTOM TAX OR DUTIES

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.  It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

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RETURNS & EXCHANGE

CGEAR-SANDFREE Return Policy & How to Return an Item
We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund. CGEAR-SANDFREE returns will be accepted up to 30 days from purchase date. The item must be returned in original, unused condition, in original package, and with all paperwork, parts and accessories to ensure credit.

No returns can be made on FINAL SALE items.
Items purchased at a retail store may not be returned to our online store.

How to Return an Item:
If you wish to return an item, please e-mail to cs@cgear-sandfree.com provide sales invoice number and a return tracking number. You will get a Return Sales number by return.


Standard Return Shipping
Use your own shipping method:
Repack the item(s) you wish to return securely in the original product packaging, if possible. Write Return Sales number on a piece of A4 paper and ship along with the goods.
If you use a carrier of your choice, we recommend that returns be shipped by an insured and traceable method.


Send the return package to the following address:

CGEAR-SANDFREE.COM

CGEAR Customer Returns

PLANET ACCESS COMPANY L. L. C.

1905 S. Mount Prospect Road, Unit C

Des Plaines, Illinois 60018, USA

Contact: Michael Price


All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.
It is recommended that you use UPS or Insured Parcel Post for your return.
Keep the Return Tracking Number for your return package to monitor delivery status.

    Damaged or Defective Items

    If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at cs@cgear-sandfree.com. Please supply the order number, item number, photo of defect products and return reason from your original confirmation email, as well as your email address and phone number. CGEAR-SANDFREE.COM will make every reasonable effort to assist you with your return.
    If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately cs@cgear-sandfree.com . Please have your order number available when you send email.

    Once we receive the goods, we will email you notification of your refund or exchange. We will process your request as fast as we can. Guaranteed!

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    ORDERING & PAYMENT

    PAYMENT METHOD

    All prices are in US dollars. The following credit cards / payment method are accepted: 
    VISA, MASTERCARD, PAYPAL, AMEX

    Our prices do not include relevant overseas duties or other custom charges that may be incurred and are beyond our control. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it. 

    All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to ventolation.com we will not be liable for any delay or non-delivery. 

    We take all reasonable care to make our site secure. 

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    AMEND/CANCEL ORDER

    Change of order or cancellation is not allowed after confirmation.

    NOTE: If you are unsure of anything, please don't hesitate to get in touch with us, we will be so delighted to help you.

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    FAQ

    ARE YOU SELLING AUTHENTIC PRODUCT?

    ARE YOU SELLING AUTHENTIC PRODUCT?
    CGEAR-SANDFREE.COM is the official website. When you buy from CGEAR-SANDFREE.COM, you can rest assured that the goods you receive are 100% authentic and 100% new.

    On top of this, we utilize all the latest security methods to ensure your private information is safe from interceptors.

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    AM I SAFE TO BUY FROM YOU?

    Absolutely! We are a legal business with brick and mortar stores throughout Asia. Not only do we provide 100% genuine products to you, your purchase is also protected by our satisfaction guarantee.

    On top of this, we utilize all the latest security methods to ensure your private information is safe from interceptors.

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    HOW LONG WILL IT TAKE FOR MY PRODUCT TO ARRIVE?

    We will ship to your address using the fastest method. Visit Shipping Information to read more about it.

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    WILL MY PARCEL BE CHARGED CUSTOMS AND IMPORT CHARGES?

    Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

    Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any additional duties and taxes that are levierges before you order, so you are not surprised by any additional duties and taxes that are levied.

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    THE PRODUCT I WANT IS OUT OF STOCK

    We are sorry to hear that, but if you do come across a product that you want badly, send us an email, and we will try our best to see what we can do to get it for you.

    If you have any questions, don't hesitate to let us know via the Contact Us.

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    WELCOME!

    We are based in the USA.

    Customers outside:
    USA | CANADA | SOUTH AMERICA | AFRICA
    please visit
    International site

    Korea customers
    please visit
    Korea site