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FAQ

Are you selling authentic product

CGEAR-SANDFREE.COM is our official website. When you buy from CGEAR-SANDFREE.COM, you can rest assured that the goods you receive are 100% authentic and 100% new. On top of this, we utilize all the latest security methods to ensure your private information is safe from interceptors.

Am I safe to buy from you?

Absolutely! We are a legal business with brick and mortar stores throughout Asia. Not only do we provide 100% genuine products to you, your purchase is also protected by our satisfaction guarantee. On top of this, we utilize all the latest security methods to ensure your private information is safe from interceptors.

How long will it take for my product to arrive?

We will ship to your address using the fastest method. Visit Shipping Information to read more about it.

Will my parcel be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

The product I want is out of stock

We are sorry to hear that, but if you do come across a product that you want badly, send us an email, and we will try our best to see what we can do to get it for you. If you have any questions, don't hesitate to let us know via the Contact Us.

Do you offer a discount for veterans and active military?

Yes, we thank you for your service. We offer a 10% discount for veterans and active military. Please type in your military ID in order to redeem this discount at check out.

Shipping Information
Shipping Times

* All orders delivered within Continental USA: FREE SHIPPING.

FREE 3-Day Shipment (Continental US):

Processing Time (Business days) Order Day Max 3 Days 1 day after ship Around 3 days after ship
Order Status Order placed Ship out Tracking code  Delivery


ORDER Processing Time – South America

Processing Time (Business Days)
Order Day Max 3 Days 1 day after ship Around 5-7 days after ship
Order Status Order placed Ship out Tracking code  Delivery


ORDER Processing Time – Hawaii, Alaska, Puerto Rico USA

Processing Time (Business Days) Order Day Max 3 Days 1 day after ship Around 10 days after ship
Order Status Order placed Ship out Tracking code  Delivery


ORDER Processing Time - Canada, Mexico, Europe

Processing Time
(Business Days)
Order Day Max 3 Days 1 day after ship Around 7-10 days after ship
Order Status Order placed Ship out Tracking code  Delivery

1. On special holidays or during a promotion, the order processing speed may be affected, your understanding is appreciated.

2. The above shipping times are estimates only. We do our very best to adhere to these timelines and do not accept responsibility should delivery fall outside of these estimates.

Remarks

1. After order is shipped, you will receive a tracking code by email to conveniently track the status of the parcel.

2. Shoes are shipped in a plastic bag (no shoe box). This enables us to provide you with an economical shipping charge.

3. We insure each order during the time of transit until it is delivered to your specified delivery address. We require a signature for any goods delivered at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, (for example: a gift) then you accept that evidence of a signature by them as evidence of delivery and fulfilment by CGEAR-SANDFREE.COM and transfer of responsibility in the same way.

4. Alternatively if CGEAR-SANDFREE.COM is advised to leave the parcel at unattended premises and no signature is received this also constitutes a transfer of responsibility.

5. We reserve the right to change or discontinue FREE SHIPPING at any time.

6. In order to keep our shipping and handling rates low, we reserve the right to combine shipments, choose the delivery carrier and method of shipping at our own discretion/

** If you are unsure of anything, just get in touch with us, we will be delighted to help.

Note on custom tax and duties

Orders within the United States will be charged accordingly any Duties and Taxes stipulated by the State the purchase was made. These charges will be applied upon purchasing the goods. Any customs or import duties outside the United States are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Returns & Exchange

CGEAR-SANDFREE Return Policy:

We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund. CGEAR-SANDFREE returns will be accepted up to 30 days from purchase date. The item must be returned in original, unused condition, in original package, and with all paperwork, parts and accessories to ensure credit.No returns can be made on FINAL SALE items. Items purchased at a retail store may not be returned to our online store.

How to Return an Item:

If you wish to return an item, please e-mail to cs@mdreams.com and provide sales invoice number and a return tracking number. You will get a Return Sales number by return. Standard Return Shipping. Use your own shipping method: Repack the item(s) you wish to return securely in the original product packaging, if possible. Write Return Sales number on a piece of A4 paper and ship along with the goods.
If you use a carrier of your choice, we recommend that returns be shipped by an insured and traceable method.

Send the return package to the following address:

CGEAR-SANDFREE.COM
CGEAR Customer Returns
PLANET ACCESS COMPANY L. L. C.
1905 S. Mount Prospect Road, Unit C
Des Plaines, Illinois 60018, USA
Contact: Michael Price

All return shipping charges must be prepaid. We do not accept C.O.D. deliveries. It is recommended that you use UPS or Insured Parcel Post for your return. Keep the Return Tracking Number for your return package to monitor delivery status.

Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at cs@mdreams.com. Please supply the order number, item number, photo of defect products and return reason from your original confirmation email, as well as your email address and phone number. CGEAR-SANDFREE.COM will make every reasonable effort to assist you with your return. If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately cs@mdreams.com. Please have your order number available when you send email. Once we receive the goods, we will email you notification of your refund or exchange. We will process your request as fast as we can. Guaranteed!

Ordering & Payment Method

All prices are in US dollars. The following credit cards / payment method are accepted: VISA, MASTER, AMEX, DISCOVER, DINERS, JCB, PAYPAL, GOOGLEPAY, APPLEPAY. Our prices do not include relevant overseas duties or other custom charges that may be incurred and are beyond our control. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to ventolation.com we will not be liable for any delay or non-delivery. We take all reasonable care to make our site secure.

Amend/Cancel Order

Change of order or cancellation is not allowed after confirmation. NOTE: If you are unsure of anything, please don't hesitate to get in touch with us, we will be so delighted to help you.

Returns Policy & How To Return An Item

We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund. CGEAR-SANDFREE returns will be accepted up to 30 days from purchase date. The item must be returned in original, unused condition, in original package, and with all paperwork, parts and accessories to ensure credit.

No returns can be made on FINAL SALE items. Items purchased at a retail store may not be returned to our online store.

How to Return an Item:

If you wish to return an item, please e-mail to cs@mdreams.com provide sales invoice number and a return tracking number. You will get a Return Sales number by return.

Standard Return Shipping:

Use your own shipping method: Repack the item(s) you wish to return securely in the original product packaging, if possible. Write Return Sales number on a piece of A4 paper and ship along with the goods. If you use a carrier of your choice, we recommend that returns be shipped by an insured and traceable method.

Send the return package to the following address:

CGEAR-SANDFREE.COM
CGEAR Customer Returns
PLANET ACCESS COMPANY L. L. C.
1905 S. Mount Prospect Road, Unit C
Des Plaines, Illinois 60018, USA
Contact: Michael Price

All return shipping charges must be prepaid. We do not accept C.O.D. deliveries. It is recommended that you use UPS or Insured Parcel Post for your return. Keep the Return Tracking Number for your return package to monitor delivery status.

Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at cs@mdreams.com. Please supply the order number, item number, photo of defect products and return reason from your original confirmation email, as well as your email address and phone number. CGEAR-SANDFREE.COM will make every reasonable effort to assist you with your return. If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately cs@cgear-sandfree.com . Please have your order number available when you send email.

Once we receive the goods, we will email you notification of your refund or exchange. We will process your request as fast as we can. Guaranteed!

Ordering and Payment
PAYMENT METHOD

All prices are in US dollars. The following credit cards / payment method are accepted: VISA, MASTERCARD, PAYPAL, AMEX.

Our prices do not include relevant overseas duties or other custom charges that may be incurred and are beyond our control. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it.

All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to ventolation.com we will not be liable for any delay or non-delivery.

We take all reasonable care to make our site secure.

1. Data Controller and Data Protection Officer

MDreams Global is aware of the importance of your personal data and, therefore, will provide you with full disclosure concerning its processing and requires your permission before any use thereof.

The Data Controller is MDreams Global, with registered office at Unit 1103A, 11/F, Sea View Estate, 4-6 Watson Road, Hong Kong, Hong Kong SAR. MDreams Global has appointed a Data Protection Officer, who may be contacted at the following email address info@mdreamsglobal.com for any information regarding the processing of personal data and the exercise of the rights described below.

2. Purposes and processing methods

Your personal data (hereinafter also “Data”) shall be processed:

(i) for purposes strictly connected to the sales activities (payments, orders, deliveries), including pre and post sales services provided by MDreams Global (tailoring, shipments, repairs), even indirectly, and for any other legal purpose arising from the sales agreement (i.e. accounting, tax and legal obligations including statutory guarantees); and, after you provide your permission,

(ii) for commercial and marketing purposes, such as to send promotional offers, marketing initiatives and advertising material for products and services offered by MDreams Global, companies of the same Group, and third parties (data collected include IP addresses, cookie identifiers placed in browsers upon visiting the website to be used for targeted advertising purposes, and website activity); through communications using automated methods (including SMS, instant messaging, e-mail, etc.) as well as traditional methods (including paper mail, phone calls);

(iii) to study and analyse your habits, preferences and consumption choices, to propose products, services and events that respond more to the tastes and personal needs of customers as well as their necessities. The Data will be processed using mainly automated and traditional means; in fact, some processing may use hard copies. Specific security measures will be followed to prevent the loss of Data, illicit or incorrect use and unauthorised access.

3. Study of customer habits and consumption choices

As indicated in paragraph 2 (iii) above, with your express permission, MDreams Global may process your Data for the purposes of studying your habits and consumption choices, to make products and initiatives more responsive to your tastes and needs. With the help of automated tools, MDreams Global may process Data relating to the value and frequency of purchases (even if these were made during the sales period) as well as the type of products purchased over a fixed period of time. MDreams Global will also be able to acquire additional Data directly from you regarding your consumption preferences (brands and products), hobbies, habits, lifestyle and favourite sports. This information could also be acquired through some social platforms or from the use of cookies on the website. These Data will complete and enrich your profile and your customer information sheet allowing MDreams Global to know you better. In any event, this will only occur if you had previously accepted communicating some of your Data through the social platform when logging on to register and/or authorised the use of analytical and marketing cookies, through website procedures. This study has the sole objective of offering customers products, services and initiatives in line with their tastes and needs and will be carried out using non-invasive methods.

Furthermore, at any time, you may request to analyse your profile and update or modify it as you wish.

4. Legal basis of processing and Data storage period

With reference to the processing carried out for the purposes referred to under the previous Clause 2:

- paragraph 2 (i), the legal basis lies in the fulfilment of the agreement and the pre and post contractual obligations, as well as to fulfil specific legal obligations arising from the agreement (such as, for example, fiscal and accounting obligations, and statutory guarantee) or for defence in court;

– paragraph 2 (ii), (iii) and (iv) (marketing purposes and profiling), the legal basis of the processing lies in the respective consents you have provided.

Data collected for sales purposes - paragraph 2 (i) - are stored for a period not exceeding what is required by law for civil and tax purposes. These Data may also be kept for a further period of time, to comply with the terms of the contractual guarantee granted to the customer. The Data provided for marketing purposes and to study consumption habits and choices paragraphs 2 (ii) and 2 (iii)) are stored for the period necessary for the specific processing, also in consideration of the particular sector of business (luxury goods) and in consideration of the interest shown by the customer to receive updates on products, events and fashion shows organised by MDREAMS GLOBAL, always in compliance with the privacy legislation and the permission you provided and for a period not exceeding 7 years, unless you provide further confirmation of your interest to receive communications MDreams Global.

5. Mandatory or optional nature of the Data

The provision of Data is not mandatory, however with regard to the purpose referred to in paragraph 2 (i), failure to provide certain Data may make it impossible for MDreams Global to execute the sales agreement and/or related services; with regard to the purposes set out in paragraphs (ii) and (iii), failure to provide your Data may make it impossible to receive invitations, information and commercial proposals, even more responsive to your needs, but will not affect the sales agreement and its related services.

6.Categories of recipients of personal Data

The Data may be known and processed by:

- other companies of the Group,

- suppliers of technical, technological, mailing and essential core service for sales,

- employees and consultants of MDreams Global, and

- third parties such as banks, public authorities, payment service management companies (with reference to the processing referred to in paragraph 2(i) acting as data processors appointed by MDreams Global or as authorised parties to the processing of Data by the Data Controller and for these purposes instructed, or as independent data controllers.

7. Your rights

We remind you that Articles 15, 16, 17, 18, 20 and 21 of the General Data Protection Regulation No. 2016/679 of the European Parliament and Council grant several rights, including the right to: (a) access your personal data; (b) obtain the correction and updating of your data, request the limitation of the processing performed on your personal data (including, where possible, the right to be forgotten and cancellation); (c) object to the processing of your data for legitimate purposes and to exercise your right to data portability; (d) submit a complaint to the competent Supervisory Authority; (e) ask to know the logic applied to the studies and to request the modification of the results of the study activities on your consumption habits and choices.

8. Your choices and opting out

We recognize how important your online privacy is to you, so we offer the following options for controlling the targeted ads you receive and how we use your data:

  • You can opt out of receiving personalized ads served by us or on our behalf by clicking on the blue icon that typically appears in the corner of the ads we serve and following the instructions provided or by clicking here. Please note that this “opt out” function is browser-specific and relies on an “opt out cookie”: thus, if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again
  • In some cases we may link multiple browsers or devices to you. If you opt out of on a browser or device and we have more linked to you, we will extend your opt out decision to the other linked browsers and devices. Since we only link users across browsers on devices in some conditions, there could be cases where you are still being tracked in a different browser or device we have not linked, and where we are treating you as a different user.
  • You may use the Network Advertising Initiative (NAI) opt out tool here, which will allow you to opt out of seeing personalized ads from us and from other NAI approved member companies.

Amend or Cancel order

Change of order or cancellation is not allowed after confirmation.

NOTE: If you are unsure of anything, please don't hesitate to get in touch with us, we will be so delighted to help you.